Frequently Asked Questions

Below are some of our most frequently asked questions.

How Should I Measure My Garden For My New Fence?

The easiest way to measure your garden is in meters, we only supply closeboard 'Bays' in 1.8M, 2.4M and 3.0M (center to center) widths, so by measuring your garden this way you can easily judge how many 'Bays' you will require. If you require a gate remember to take into account the extra hanging and closing posts you will need.

How Long Should The Posts Be?

We always recommend at least 600mm (2') in the ground, so a 1.2M high (4') fence would require a 1.8M (6') post. As always there are exceptions to this rule i.e. tanalised posts with a 2 way or 4 way round (closeboard fence only), because of the round tapering out further down the post (about 75mm), it would clash with the top mortise and look untidy. So with a round top post we would specify the next size of post, usually adding an extra 300mm (1') to compensate

Can I Have Different Tops On The Posts?

Absolutely, we can manufacture your fence to almost any specification. We do have our standards and will make some assumptions when you order a fence with us, as with the 'Bay' prices we always assume 1.8M, 2.4M or 3.0M bay widths are acceptable, 'Back Weathered' 100 x 100mm posts on a flat, straight run. We do not charge extra for corner posts but we still need to be told if one or more is required. Corner post tops will vary to that of the intermediate and end posts - Back Weathered Inters have Flat Top Corner Posts, 2 Way Round Inters have 4 Way Round Corners and 2 Way Pointed Inters have 4 Way Pointed Corners. If anything other than this is required we will need to be notified prior to quoting.

I Have Over Ordered On My Materials, Can I Return The Surplus Goods?

Yes, although returned goods are subject to the following conditions; Goods will only be accepted if they are accompanied by the original proof of purchase and still be in the original condition that the goods left the yard. Goods may only be returned if purchased no more than 30 days previous. All returned goods will be subject to an administration charge.

Can you deliver my order anywhere?

We can deliver any where you require at a cost. Our local delivery area is divided into sections, we deliver to these sections on different days. Out side of our local deliver area the delivery costs and delivery days may vary. If you want to know when a delivery would be available or a delivery cost please contact us for an estimate.
Map or our local delivery area & surrounding areas.

How do I qualify for free delivery?

If the total value of your order is above £400, and the delivery is within our local delivery area then you qualify for free delivery. If your delivery is outside the area a delivery cost would be incurred. For more details see our fast free delivery page here

I wanted some thing made bespoke to my plans, is this possible ?

Yes, we have the ability to manufacture a wide variety of bespoke projects. You would need to call us to discuss your needs with one of our sales team. We will then work out a price for your tailored item. All bespoke gates or project require payment up front and are non refundable once manufactured.

How do I pay for my order?

You can either pay over the phone with a card or visit us at one of our branches and pay over the counter we accept, cash, cheque with guarantee card, and all major debit or credit cards (excluding american express).
In some circumstances we can except cash on delivery.